About SovereignRack - EU-Based Hosting Provider

Company Overview

Mission & Positioning

SovereignRack was established with a clear mission: to provide EU-based hosting infrastructure that guarantees true data sovereignty for compliance-focused SaaS platforms. In an increasingly complex regulatory landscape, we recognized the critical need for hosting solutions that not only claim EU residency but genuinely ensure it through physical infrastructure, legal frameworks, and technical architecture.

We position ourselves as more than just a hosting provider – we are compliance partners for SaaS businesses that need certainty about where their data resides and how it's processed. Our entire infrastructure and business model are built around the principle that data sovereignty is non-negotiable for many organizations operating under EU regulations.

EU-Based Infrastructure

Physical Sites in Latvia

Our infrastructure is exclusively located within Latvia, a member state of the European Union. This physical presence ensures that all data processing occurs under EU jurisdiction, providing genuine geographic data sovereignty. Our primary data center in Riga features state-of-the-art facilities with multiple layers of physical security, including biometric access controls, 24/7 surveillance, and on-site security personnel.

Redundant Availability Zones

We maintain multiple autonomous availability zones within the EU region, providing resilience against infrastructure failures while ensuring all data remains within EU borders. These zones operate independently with separate power, cooling, and network infrastructure, yet maintain high-speed interconnections for replication and failover.

Network & Physical Security

Our network architecture features multiple redundant connections to major European internet exchanges, with all data paths remaining within EU jurisdiction. Physical security includes multi-factor authentication, mantrap entries, 24/7 monitoring, and comprehensive disaster prevention systems.

GDPR-Native Architecture

Data Processing Workflows

Our infrastructure is designed from the ground up to comply with GDPR requirements. All data processing workflows are documented and mapped to specific legal bases, with clear separation between customer data and operational data. We maintain comprehensive Records of Processing Activities (RoPA) as required by GDPR Article 30, and our architecture enforces data minimization principles throughout.

Data Processing Agreements

We provide comprehensive DPA templates that clearly define roles and responsibilities under GDPR. These agreements establish SovereignRack as a data processor and outline specific obligations regarding data security, breach notification, and subprocessor management. Our DPAs include all necessary provisions to ensure lawful data processing.

Access Controls & Encryption

Our platform implements strict role-based access controls with comprehensive audit logging. All access to customer data requires multi-factor authentication and is logged for security purposes. We enforce encryption both at rest and in transit using industry-standard protocols, with regular rotation of encryption keys.

Legal & Compliance Support

In-House Legal Team

Our dedicated legal team specializes in EU data protection regulations and provides expert guidance to customers navigating complex compliance requirements. The team includes certified data protection professionals who stay current with regulatory developments and enforcement actions to ensure our services remain compliant with evolving legal standards.

Support Interaction

Customers can request legal support through our dedicated compliance contact channels. Our team provides consultation on regulatory requirements, assistance with documentation, and guidance during regulatory inquiries. We offer both general guidance and specific support tailored to each customer's unique compliance needs.

Legal Support SLA

We provide defined Service Level Agreements for legal support, with guaranteed response times based on the urgency and complexity of the inquiry. Standard inquiries receive responses within one business day, while urgent compliance matters are addressed within four hours during business hours.

Transparency & Subprocessors

Transparency Policy

We are committed to complete transparency regarding all entities involved in data processing. Our detailed documentation includes all subprocessors, their roles, locations, and compliance status. We believe that transparency is essential for building trust and enabling our customers to demonstrate compliance to their own customers and regulators.

Subprocessor Management

We maintain strict controls over our subprocessor relationships, with comprehensive due diligence prior to engagement and regular compliance assessments thereafter. All subprocessors are contractually bound to meet or exceed our own compliance standards, with specific obligations regarding data protection, security measures, and breach notification.

Accessing Subprocessor Information

Customers can request our current subprocessor list through our compliance team. We provide advance notification of any changes to our subprocessor relationships, giving customers the opportunity to object to such changes as provided in our Data Processing Agreements. The list is regularly reviewed and updated to ensure accuracy.

Security & Audits

Annual SOC 2 Audits

We conduct annual SOC 2 audits performed by independent third-party auditors to verify our security controls, availability processes, confidentiality safeguards, and privacy practices. These comprehensive audits evaluate our systems against established trust services criteria and provide objective verification of our compliance claims.

Audit Availability

Audit summaries are available to customers and prospective customers upon request through our compliance team. Full audit reports are available to customers under non-disclosure agreement. These reports provide detailed information about our control environment, the tests performed by auditors, and the results of those tests.

Continuous Compliance

Beyond annual audits, we maintain continuous compliance monitoring through automated security scanning, regular penetration testing, and internal compliance reviews. Our security team conducts quarterly assessments of our infrastructure and processes to identify and address potential vulnerabilities before they can be exploited.

Timeline & Milestones

2021

Establishment of SovereignRack with initial infrastructure in Latvia
Development of GDPR-native architecture and compliance frameworks
First availability zone became operational in Riga

2022

Expansion to multiple availability zones within Latvia
Implementation of enhanced network redundancy across EU
Development of comprehensive DPA templates and compliance documentation
First SOC 2 Type 1 audit completed

2023

Achieved SOC 2 Type 2 certification
Expanded legal team with additional data protection specialists
Enhanced subprocessor management system implemented
Infrastructure upgrades for improved performance and reliability

2024-2025

Significant expansion of capacity in existing availability zones
Implementation of advanced encryption technologies
Development of enhanced compliance reporting capabilities
Continued annual SOC 2 Type 2 certification

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